If you are interested in being our distributor , retailer, or ordering customized tablets , please email us at sales at uPlayTablet.com (if you are a human, you know change “at” to “@”). We will reply your email in 24 hours. Or, you can call 650 918 6188. For questions regarding to our products, availability, shipment, service, bug report, and all other technical questions, please ask in the “Q&A” section of the product page or support forum, or call 408 475 6860.
If you have questions about shipping and tracking your shipment, please make sure you read our shipping policy and procedure section first. You can track your package at “track your order” page. We have provided all tracking database to you, including our forwarder’s internal database. We don’t know more than you do. So, please make sure you follow the instruction and check yourself. We are experiencing high email and call volumes during holiday shopping season, so the response time won’t be as fast as normal days. Also, make sure you check the news section – we update the shipping and release status real time over there.
If you received a defective unit, or you simply don’t like it, and are thinking about returning or getting a replacement, please make sure you read our return/replacement/repair policy before you use the following form to contact us.
If you just placed your order, and want to cancel it, please make sure you read our Cancellation Instruction policy.
For all of those order related questions, please email us at order at uPlayTablet.com (if you are a human, you know change “at” to “@”) or simply use the following form.