In case you need to return your ordered item, get it repaired, or need a replacement, please follow those steps:

1. Read Return, Replacement, Repair Warranty, Payment, and Shipment policy on the right side panel.

2. Contact us using the form in "Contact Us". Make sure you fill in your correct email address, the name in you order, so that we can track down your order record. Explain the problems in details.

3. We will try to help you fix the problem. If we cannot, we will let you know, and you can send the item back to us. If you are in US, please send it to our California office; otherwise, please send it to our China office. You can find the address in "About" section.

4. We process return once a week on Friday. Once we process your return, we will contact you and let you know whether we can replicate the problem you reported. Once we verify the problem you reported, we will do refund, repair, or send you the replacement.