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Author Topic: Did you get my order?
RDA1031
Newbie
Posts: 1
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Post Did you get my order?
on: March 6, 2012, 14:25
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I placed an order Sunday morning (3/4/12) for an Ainol Elf. The only acknowledgement that I received was from Pay Pal saying they paid for it. How can I be sure you received my order?
admin
Administrator
Posts: 82
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Post Re: Did you get my order?
on: March 6, 2012, 23:25
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I already sent you an email. Please check it out.
mistyloy
Newbie
Posts: 1
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Post Re: Did you get my order?
on: March 13, 2012, 19:10
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The same thing has happen to me I have not recieved any shipping information like you said on your website within 24hrs.
admin
Administrator
Posts: 82
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Post Re: Did you get my order?
on: March 13, 2012, 21:15
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You should receive an email from PayPal once you place your order confirming we have received your payment.

Aurora is on backlog, so if you placed your order in the last few days, you have to wait for the next load.

We are installing the latest March 8 firmware release on ELF, so it would take about 2~3 days to ship.

Once it's shipped you will receive another email from PayPal confirming shipping, and a tracking number will be provided.
jcoee
Newbie
Posts: 1
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Post Re: Did you get my order?
on: March 23, 2012, 00:49
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Hi, I placed an order yesterday. So did one of my friends. He got a receipt from service@paypal.com. I did not. However, when logged in to paypal, it shows that the order was complete and sent to uPlay Tablet. Can you please confirm that order has been received? I understand that Aurora is not longer in production, however am happy to wait for updated model due for release in mid-April. Thanks. Justin
skumar
Newbie
Posts: 20
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Post Paid Express Shipment stalled by DHL in HONG KONG
on: October 1, 2012, 09:41
Quote

Hello. I have paid for the GEN(2) tablet phone on Sept 14th through Paypal. Also, on top I paid for the "Express shipping" through DHL for express delivery.
Finally on Sept 29th my product was shipped...picked up by DHL in HK on the 30th.

Although I paid extra for the "express shipment", DHL says the shipment was chosen to be on "economy" shipping.

PLUS....My biggest issue is the following!
Now the product shipment is stalled in Hong Kong as I see it... when checked with DHL, they tell me the "vendor" has not provided them with billing information. And so, they will NOT ship it out until this is sorted out.

I am not at all impressed and getting very frustrated.
Can you throw some light on what exactly is going on?
Please help
selfi
Newbie
Posts: 1
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Post Re: Did you get my order?
on: December 2, 2012, 06:19
Quote

I placed an order today for Ainol Flam (in stock on your site) with express delivery. The only email I received was from Paypal saying they paid for it. How can I be sure that you received my order?
What time do you make the shipment?
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